Privacy Policy

This Privacy Policy explains how BioPeptide collects, uses, and protects information when you visit this site or place an order. The data controller is AXAM Ltd, UIC 208464022, 37 Ami Bue St., 1606 Sofia, Bulgaria — contact: contact@biopeptide.bg.

Information We Collect

• Contact details you provide, such as name, email, and shipping address.
• Order information, including products purchased, delivery details and payment status. Orders are paid by cash on delivery, so we never receive or store payment card details.
• Basic usage data such as pages visited, for analytics purposes.

How We Use Information

• To process and fulfill orders.
• To respond to enquiries submitted through our contact form.
• To comply with legal and recordkeeping obligations.
• To improve our website and product offering.

Data Sharing

We share information with service providers only as needed to operate the site and fulfil orders — for example, the courier delivering your parcel and the provider that sends our order emails. We do not sell your personal information.

Data Retention

We retain order and contact information for as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Contact us via our contact form to make a request.

Legal Basis for Processing

We process personal data on the following grounds under Article 6 GDPR: performance of a contract — when we process an order, arrange courier delivery and send you a confirmation; legal obligation — when we retain accounting records for the periods the law requires; legitimate interest — to protect the site from abuse and keep it secure; and consent — where you give it to us, for example when subscribing to messages. Where the basis is consent, you may withdraw it at any time.

Cookies

The site uses a minimal set of cookies and browser storage needed for the cart and your account to work. We use no advertising or tracking cookies. Details are set out in the Cookie Policy.

Right to Complain

If you believe we are processing your data unlawfully, you may lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP): 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, tel. +359 2 915 3518, email kzld@cpdp.bg, website cpdp.bg. You are welcome to contact us first at contact@biopeptide.bg — most questions are resolved quickly.

Contact

Questions about this policy can be sent through our contact form.